NPS Plumbing Solutions,
Unit 17, Orchard Road,
Royston, SG8 5HD
Tel: 01763 244088 Fax: 01763 244 119

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Terms and Conditions

Legal notice
This web site and the information contained within it has been compiled solely for the purpose of providing information about J & A Solutions Limited trading as NPS Plumbing Solutions and the products and services that it offers.

This web site is not intended for distribution to, use or access by any person in any jurisdiction where the act of that person accessing the site would cause J & A Solutions Limited to be in breach of any law or regulation in that jurisdiction.

This web site is provided 'as is' without any express or implied warranty of any kind and, in particular, no warranty is given as to the quality, fitness for purpose or performance of the web site or its freedom from errors, omissions and inaccuracies. There may be a delay between the happening of significant changes in the affairs of J & A Solutions Limited and this web site being updated to reflect those changes.

By accessing this web site you agree that J & A Solutions Limited will not be liable for any direct, indirect or consequential loss arising from the use of the information and other material contained in this web site. Accessing, downloading and/or use of this web site by any person is entirely at the risk of such person.

Any links to other web sites provided by this web site have been included for J & A Solutions Limited convenience only. The inclusion of any link does not imply any endorsement by J & A Solutions Limited of the linked web site. Further, since J & A Solutions Limited has no control over the content of any site to which this web site is linked, J & A Solutions Limited shall not be liable in respect of any matter arising out of your use of such linked sites.

The exclusions and limitations above apply to the extent permitted by law.
The copyright in the material appearing on this web site and any trade marks, logos and brands contained in that material belong to J & A Solutions Limited or its licensors. Trademarks, logos and brands must not be reproduced without the consent of their owners.

All prices quoted are in (GBP) UK Pounds Sterling and include V.A.T. (currently 20%) where required. In the case of errors or price changes after an order has been placed the customer will be contacted and given the opportunity to cancel the order. J & A Solutions Limited try to keep all goods in stock, however if we cannot fulfil your order we will inform you immediately and offer you the option to cancel at any time. We will offer to send any available part order immediately and deliver the balance on receipt from our suppliers. The balance will not incur delivery charges. Please Note: J & A Solutions Limited reserve the right to apply our standard handling charge of 20% on all non-faulty returns.
Delivery must be to the address at which your payment card is registered. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

Delivery is free on all orders over 100 (unless stated on item). On order less than 100 there is a charge of 8.99 inc VAT.

Generally orders are delivered by courier, smaller products are sometimes delivered by post.

Very Occasionally different products in the same order may be delivered separately.

Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays and just before Christmas, please allow an extra two working days.

Deliveries for standard products should usually arrive within 3 to 5 working days of placing your order. Occasionally the delivery may be longer than this and you will be notified by email if this is the case.
If you require an item sooner than the usual delivery time of 3 to 5 working days please contact us and we will do all we can to oblidge.

If we, our suppliers or manufacturers are temporarily out of stock of any products, we will notify you of the expected dispatch date of these products. If items are out of stock and you would rather not wait you will always be offered the option to cancel your order.
Delivery Times
Deliveries are usually made between 9am and 5pm, all deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
Please do not accept any items from the courier that show any signs of transit damage.

Please allow at least an extra 5 working days for delivery to remote areas.

All delivery details and charges shown are for
UK only purchases.

Our Service
We strive to provide our customers with the best possible service and prices. Please contact us with your comments and suggestions or if you have any issues regarding your purchase. We can be contacted via e-mail or by telephone using our customer service number 01763 244 088. Our customer service desk is open weekdays, from 7.30am- 5.00pm and 8.00am - 12.30pm on Saturdays (excluding public holidays and Christmas holidays), National telephone rates apply.

Please notify us immediately of any faulty or incorrect goods, which have been received. Once goods have been returned to our premises, we will either refund the original cost of the goods or send a suitable replacement, once goods have been inspected.

Please do not sign or accept any parcel from J & A Solutions Limited, which has been damaged in transit.

The customer may cancel an order at any time prior to despatch. The customer may return any 'Unused' goods within 7 working days of receipt and we will refund the cost of the goods as soon as they are received back in our premises, providing the goods are in their original undamaged packaging and have not been used. Delivery and/or return charges will not be refunded.
NPS Plumbing Solutions, Unit 17, Orchard Road, Royston, SG8 5HD - Tel: 01763 244 088  Fax: 01763 244 119
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